My music constantly stops mid-song....

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Level 1

32 points

My music constantly stops mid-song....

Out of the blue, when using the Music app (whether on my iMac, MBP, iPhone or HomePod), my music has been stopping mid-song. The app then may skip to another song after several seconds, or refuse to do anything until I manually skip to the next song, or start the original song over and stop at the same spot. This behavior is sometimes accompanied by a pop-up announcing "To play xxx stop playing on another device," where xxx may be the current song in play or another song that is not even playing! I'm running the latest OS, iOS and HomePod software versions. I have more than sufficient internet bandwidth, no dead spots in our home and have reset my Xfinity X1 gateway. The problem has gotten to the point where playing music has become an aggravating experience.

MacBook Pro

Posted on Nov 11, 2021 9:53 PM

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Answer 1

Nov 12, 2021 5:07 PM in response to dinosoar

Hello dinosoar! Thank you for participating in the Apple Support Communities.

We understand that when listening to Apple Music, you’re getting an alert that you’re also streaming to another device, and this stops the song. We'd like to look into this with you to see how we can help.

Let’s try the following steps to see if we can resolve this issue:

Restart your iPhone
Do you have other devices streaming Apple Music at the same time? If so, does this issue occur when they’re stopped?
Change your Apple ID password. If you’re signed in on another device and someone else is listening to Apple Music with that device, this issue can occur. The following resources can help with this:
- Change your Apple ID password
- What to do after you change your Apple ID or password

Make it a great day!

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Answer 2

jdo_apple

Community Specialist

Nov 13, 2021 8:24 AM in response to dinosoar

Hi dinosaur!

We appreciate the additional information provided. From here, we’d recommend connecting with Apple Support to look into this further: Get Support

Cheers!

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Answer 3

dinosoar Author

Level 1

32 points

Nov 12, 2021 5:56 PM in response to MichelleT18

Thanks for your reply, Michelle. I should have been a little clearer about the circumstances when this happens. The music interruption is the more prevalent event and I don't always get the alert when it happens, that's why I said it's sometimes accompanied by the alert. As for the troubleshooting steps:

Restart your iPhone -- I've done this to my iPhone, as well as the other named devices, numerous times
I never stream on more than one device at any given time
As it happens, I just changed my Apple ID password 2 weeks ago for a totally unrelated reason, and this behavior pre-dates that

Thanks.

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My music constantly stops mid-song....

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