Hi there, my son has downloaded an app mistakenly not knowing that it would charge me. I have tried to request a refund but the app no longer shows as it has been deleted. How do I go about request a refund?

Hi there, my son has downloaded an app mistakenly not knowing that it would charge me. I have tried to request a refund but the app no longer shows as it has been deleted. How do I go about request a refund?

iPhone 8, iOS 14

Posted on Nov 11, 2021 11:53 PM

Reply
2 replies

Nov 11, 2021 11:54 PM in response to Tayla-Ann

Unknown Charge?

  1. App Purchase
    1. Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
    2. If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
  2. Subscriptions
    1. You may view a subscription to an app --> See or cancel your subscriptions - Apple Support
    2. You can also request a refund for a recent renewal of an in-app subscription purchase 


Avoid accidental purchases

  1. If it is your device then, please --> Use Guided Access with iPhone, iPad, and iPod touch - Apple ... before handing over a device to a child.
  2. If it is your child's device then in the future, enable the Ask to Buy feature --> Request and make purchases with Ask to Buy - Apple Support



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Hi there, my son has downloaded an app mistakenly not knowing that it would charge me. I have tried to request a refund but the app no longer shows as it has been deleted. How do I go about request a refund?

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