spectrum new modem/ router will not stay connected to my families iphones

Question

espnhelp Author

Level 1

5 points

spectrum new modem/ router will not stay connected to my families iphones

constantly have to turn on and off wifi on our 3 phones 11-12-13 models due to no service thru apps

spectrums router/modem stay lite probably

sometimes it works for hrs sometimes minutes

turn off turn on wifi and all works

spectrum blames apple

apple blames spectrum

its been 5 weeks with this problem

best spectrum says is turn off private address

HELP PLEASE

its also effecting apple tv and now labtops

spectrum has changed out there hardware 3 x already

all the lastest wifi equipment

could it be apple osi lastest version

problem started same time

iPhone 12 Pro Max, iOS 15

Posted on Nov 12, 2021 5:40 AM

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Answer 1

destiny241

Community Specialist

Nov 13, 2021 8:35 AM in response to espnhelp

Hello Espnhelp,

Thank you for using Apple Support Communities. Based on your post, you're having issues staying connected to your network. We'll do our best to assist.

It sounds like the issue happens with multiple devices on a specific Wi-Fi network. If that's the case, then we'd confirm that these settings are met on your network: Recommended settings for Wi-Fi routers and access points We'd recommend using WPA3 Personal as the security setting.

Also, it's important to check for any possible Wi-Fi or Bluetooth environmental factors: Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Please let us know if these help out or not, take care.

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spectrum new modem/ router will not stay connected to my families iphones

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