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Apple ID not supported

my mother wants to remove her icloud on her old ipad but can't remember the password and we can't change it on the site it concerns apple id: ***



[Personal Information Edited by Moderator]

Posted on Nov 13, 2021 2:23 PM

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Posted on Nov 13, 2021 2:29 PM

This is Activation Lock. It is intended as an anti-theft measure, not easily circumvented, and can only be cleared with the Apple ID and password holding the lock, or with the original purchase receipt showing serial number or other paperwork and a discussion directly with Apple.


If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

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1 reply
Question marked as Best reply

Nov 13, 2021 2:29 PM in response to senna2804

This is Activation Lock. It is intended as an anti-theft measure, not easily circumvented, and can only be cleared with the Apple ID and password holding the lock, or with the original purchase receipt showing serial number or other paperwork and a discussion directly with Apple.


If you forgot your Apple ID password - Apple Support

If you forgot your Apple ID - Apple Support

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

Apple ID not supported

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