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Translate to Russian. Я не могу скачать приложение из-за проблемы с предыдущей оплатой, сейчас я уже положил деньги на счёт, оплата не списывается, я не могу скачать приложения , система просит код-пароль, я его ввожу правильно, но система считает иначе, все повторяется, я в тупике, что делать не знаю,



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iPhone XR, iOS 14

Posted on Nov 14, 2021 2:52 AM

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Posted on Nov 15, 2021 9:56 AM

I cannot download the application due to a problem with the previous payment, now I have already put money into my account, the payment is not debited, I cannot download applications, the system asks for a password code, I enter it correctly, but the system thinks differently, everything repeats itself, I'm stumped, I don't know what to do


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Question marked as Top-ranking reply

Nov 15, 2021 9:56 AM in response to Eric_G1

I cannot download the application due to a problem with the previous payment, now I have already put money into my account, the payment is not debited, I cannot download applications, the system asks for a password code, I enter it correctly, but the system thinks differently, everything repeats itself, I'm stumped, I don't know what to do


Nov 15, 2021 10:58 AM in response to Stanley_rus

Stanley_rus,


Thanks for reposting the question, we can help out.


As the original issue was happening due to a payment-related issue, we'll want to get you in touch with Apple Support's specialists to ensure there isn't anything lingering there: Get Support


While working on that, you may also try restarting the device, as well as signing out and back into your Apple ID (Settings > [your name] > Media & Purchases.


Cheers.

AppStore

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