what if WO# on shipping label doesn't match order number in email?

Posted on Nov 14, 2021 8:23 AM

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Trade-In Kit instructions To ensure the correct trade-in kit is being used, instructions say to check that the WO# on your return shipping label matches the order number in your confirmation email. My W# from my email confirming my purchase and trade-in is nowhere on the label - so now what? I hand-wrote it under my address - does that work? There is a Quote ID number but I do not see that in any emails shared by Apple with me. Thanks in advance for your reply.
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1 reply

Erica_S1

Community Specialist

Nov 15, 2021 8:36 AM in response to bec234

Hi there bec234,

It sounds like you have a question about sending in a device, and we'd like to help point you in the right direction.

If this is regarding a new purchase, reach out here: Contacting Apple

Alternatively, if you have a question regarding service for a device, reach out here: Get Support

Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

what if WO# on shipping label doesn't match order number in email?

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