The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
is it possible for Apple to assist to contact the Apple ID user of the previous owner to remove the Device in their iCloud for us?
I bought it from someone online, and now I am unable to contact him, and his email popped out when I signed in my Apple ID to the MacBook which I am allowed to signed in, but Find My Mac is still under his email.
MacBook, macOS 12.0
Apple doesn't track who owns/has owned devices/computers. Have you tried sending an email to their email address requesting them to do the steps in the article below?
Regarding Apple ID Find My
