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Apple care + no iCloud information

I have apple care but I cannot find my iCloud information to

file a claim. I have tried to locate my iCloud with no luck following different

steps. I need to file a claim because the device is lost. How can I do this, I

have the invoice, credit card and license to show proof I am the one that

purchased the device.

thanks in advance!

Posted on Nov 15, 2021 7:43 AM

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Question marked as Best answer

Hi Paguil,


Welcome to Apple Support Communities. We understand that you're having an issue with filing a claim for a lost iPhone. We'd like to help.


When you purchased AppleCare+, did you purchase the plan with Theft and Loss? If so, this resource should help:


iPhone Theft and Loss Claims


If you still have issues with that, Contact Apple Support so they can take a look at this with you.


Take care!


Posted on Nov 16, 2021 8:42 AM

1 reply
3 replies
Question marked as Best answer

Nov 16, 2021 8:42 AM in response to Paguil

Hi Paguil,


Welcome to Apple Support Communities. We understand that you're having an issue with filing a claim for a lost iPhone. We'd like to help.


When you purchased AppleCare+, did you purchase the plan with Theft and Loss? If so, this resource should help:


iPhone Theft and Loss Claims


If you still have issues with that, Contact Apple Support so they can take a look at this with you.


Take care!


Apple care + no iCloud information

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