Why am I getting a "fix your Visa" message?

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rrb1922-1996 Author

Level 1

4 points

Why am I getting a "fix your Visa" message?

I purchased the Acorn TV app through Apple quite a few months ago and have been watching it regularly on my Ipad ever since. I used my Visa to pay for it. My Visa is and continues to be perfectly valid and I continue to use it at other retailers, etc.

However, in the past week, I have been getting this message from Apple: "Acorn TV Payment declined. To keep your access, fix your Visa . . . (Apple Pay) now." First: Is this a legitimate message, or a possible phishing effort to get my credit card info? Second: Since my Visa remains valid, does anyone know why Apply may be sending me this message? Third: How do I go about changing my credit crd payment method for the Acorn app? Do I just have to change my entire payment method with Apple?

Yopur help is appreciated.

iPad Air 2, iPadOS 14

Posted on Nov 15, 2021 11:23 AM

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Answer 1

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Limnos

Level 10

418,681 points

Nov 15, 2021 2:00 PM in response to rrb1922-1996

Is this a notification, or is this a text message?

The easiest way to check if you have a payment issue is to check you payment methods:

This document explains how to 'Change, add, [review,] or remove Apple ID payment methods' on a Mac or Apple mobile devices; click here --> https://support.apple.com/HT201266

Change your Apple ID payment method if you don't have an Apple device --> https://support.apple.com/HT210755 - PC, MS Surface, Android, Chromebook, online at tv.apple.com

'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905

- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.

If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Additional resources:

'Payment methods that you can use with your Apple ID' --> https://support.apple.com/HT202631

'If your payment method is declined in the App Store or iTunes Store' click here --> https://support.apple.com/HT203005

Create or use an Apple ID without a payment method --> https://support.apple.com/HT204034

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Why am I getting a "fix your Visa" message?

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