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App store

Why can’t I open the App Store on my iPad?

iPad, iPadOS 14

Posted on Nov 15, 2021 9:41 PM

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Question marked as Top-ranking reply

Posted on Nov 15, 2021 9:52 PM

KozmaK68 Said:

"App store: Why can’t I open the App Store on my iPad?"

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Start with a Restart:

Restart your iPad - Apple Support


2 replies

Nov 16, 2021 7:12 AM in response to KozmaK68

Perhaps your WiFi router is unexpectedly blocking access to some internet resources or servers - this is not uncommon with NAT routers. So as to eliminate this as possible cause, the router should be restarted.


To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad as before:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



App store

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