Can’t load music library on 3rd gen ATV box

Can’t load my music library on 3rd gen ATV box. Software (7.8) up to date. Tried all fixes on this forum. No joy. Any new ideas?

Posted on Nov 16, 2021 3:22 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2021 8:10 AM

Apple TV (3rd generation) is not compatible with Apple Music and its online iCloud Music Library, if that is what you mean.

Apple TV (3rd generation) should be able to access your Home Sharing library with local music files (not from the Apple Music subscription however).

Apple TV (3rd generation) might lose some functionality if it has the dreaded “Activation Failed” error. I expect that this would also impact Home Sharing and AirPlay.

Similar questions

3 replies
Question marked as Top-ranking reply

Nov 17, 2021 8:10 AM in response to Satsquatcher

Apple TV (3rd generation) is not compatible with Apple Music and its online iCloud Music Library, if that is what you mean.

Apple TV (3rd generation) should be able to access your Home Sharing library with local music files (not from the Apple Music subscription however).

Apple TV (3rd generation) might lose some functionality if it has the dreaded “Activation Failed” error. I expect that this would also impact Home Sharing and AirPlay.

Nov 17, 2021 11:31 AM in response to Satsquatcher

failing to activate

There are a few other threads about that on this forum. Not sure how widespread it is, but we did see a recent influx in such reports.

I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t load music library on 3rd gen ATV box

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.