Apple TV on PS5 won’t start

To add to this, I’ve now found that I’m able to consistently launch Apple TV ONLY AFTER I launch Apple Music first. I haven’t even used Apple Music yet.

Once Apple Music loads, I go back to the Home Screen and Apple TV opens and plays content just fine. Haven’t tried it through the app switcher yet.

I’ve reported this in the PS5 crash report.

I have a trial subscription to both, so I haven’t confirmed if this works launching Apple Music if you’re not logged into it

Found a fix for me on reddit, hope this is fixed in an update.

Put your PS5 in safe mode, select Change Video Output, select Force HDCP 1.4

Worked for me.

[Link Edited by Moderator]

I managed to start the app, not sure how long it will last. This is what occurred:

• downloaded the app on 25 Nov Australian time
• attempted to start the app, crashed during splash screen, sent the report to Sony
• attempted to start the app again, another crash and sent the report
• shutdown the PS5 (not rest mode but “turn off PS5”)
• booted the PS5 using my DualSense controller
• started Apple TV app and was able to sign in, redeem the free 6 months Apple TV+ and resuming watching an episode of See

yea i am doing the same thing, turning apple music app ON (even tho dont have subscription) then pressing PS button and turning apple TV app ON, then i am able to watch some content.

seems like appleTV app cant connect to apple server but the Music app can.

I have the same problem awhile. I decided unlink Apple Music and I able get in Apple TV+ app with no problems. It working again. I think u choose music or video.

Fixed! I uninstalled Apple TV app. Installed Apple Music app and signed in. Installed Apple TV app and signed in. Good to go.

Fixed! I uninstalled Apple TV app. Installed Apple Music app and signed in. Installed Apple TV app and signed in. Good to go.

I unlink Apple Music on my ps5 system and I’m in Apple TV+ with no problem. :)

Hey there jmmail4me,

Thanks for reaching out to Apple Support Communities. It sounds like you’ve done some excellent troubleshooting so far and at this point, reaching out to Apple Support at the following link would be the best option. Just let them know what all you’ve done and they can guide you on next steps:

Contact Apple Support

Take care.

I have the exact same problem. I am using my PS5 to watch Apple TV, but a few weeks ago there was an Apple TV update to the PS5 app and since then I cannot use Apple TV. It crashes at the loading screen. I tried removing and then reinstalling the app. I suggest you (Apple) contact Sony as it seems clear this is a bug you introduced on your side and needs a fix as soon as possible.

jmmail4me, if you have a solution can you please post it here.

Thanks.

This has worked for me too (UK) - I didn’t have Apple Music, but signed up for the free 3 months …. Apple TV+ app now works … thanks

I have the same issue - update came in just before 10th Nov 2021, that when I first got the error… hasn’t worked since …

fyi, I updated my PS4 too, which works fine.

Also, friend from work, got latest update on his PS5 - it’s works ok

I’ve done all trouble shooting (except factory reset) and no luck there.

I have exactly the same problem. I did all the troubleshooting: uninstalled and installed the app, turned PS5 on safe mode, rebuilt database, reset PS5 and, finally, reset PS5 and installed the operational system again.

Nothing worked.

Somebody was able to make it work again?

Trying to go on apple tv through my ps5 and normal 4k tv but it keeps coming up with no iTunes store account. Before using this apple ID ON your apple tv you must first login into an IOS device, Mac,or PC to create an iTunes store account.