Hello, I have a problem. I left my IPad to my brother and when I came, I noticed that I could not download applications from the App Store, they told me "There is a problem with the previous purchase" and asked me to pay for it. Can I unblock my App Store somehow? I can pay for the purchase, but I also don’t know what I’ll spend the money on.
iPad Air 3, iPadOS 15
"There is a billing problem with a previous purchase."
You get this message because there is a problem paying for something you bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with your payment method.
Once paid, you may ask for a refund. This document explains how to 'Change, add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
If your payment method is declined in the App Store or iTunes Store, click here --> https://support.apple.com/HT208982
"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"
- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084
You may wish to 'Require a password for App Store and iTunes purchases' --> https://support.apple.com/HT204030 or 'Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support' --> https://support.apple.com/HT201304 "to block or limit ... features on your iPhone, iPad, or iPod touch"
"You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. You can require a password for purchases, prevent certain types of purchases, or disable purchasing completely." - https://support.apple.com/HT204396 See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> https://support.apple.com/HT208982
"There is a billing problem with a previous purchase."
You get this message because there is a problem paying for something you bought in the past and this needs to be resolved before Apple will let you make a new purchase, even free items. It isn't a problem with a specific item, it's with your payment method.
Once paid, you may ask for a refund. This document explains how to 'Change, add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC; click here --> https://support.apple.com/HT201266
- If you are updating an old card and have ongoing subscriptions you may need to first add the new card and make it the primary payment method before deleting the old card.
If your payment method is declined in the App Store or iTunes Store, click here --> https://support.apple.com/HT208982
"There is a billing problem with a previous purchase." = "you have an unpaid balance in the App Store or iTunes Store"
- 'If you can't remove your last payment method or use no payment method with your Apple ID' click here --> https://support.apple.com/HT203905
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232
To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084
You may wish to 'Require a password for App Store and iTunes purchases' --> https://support.apple.com/HT204030 or 'Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support' --> https://support.apple.com/HT201304 "to block or limit ... features on your iPhone, iPad, or iPod touch"
"You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. You can require a password for purchases, prevent certain types of purchases, or disable purchasing completely." - https://support.apple.com/HT204396 See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> https://support.apple.com/HT208982
My Apple ID is blocked?
