Songs skipping by themselves

Having problem with certain songs skipping half way or so through the song. Same songs, every time I play them. Tried deleting then re downloading.

Any thoughts.

It's on Android phone w/ Apple Music app. Works fine on my desk top w/ ITunes.

Posted on Nov 17, 2021 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2021 11:24 AM

Hello Gnost3k! Thank you for participating in the Apple Support Communities.


We understand that songs are skipping while using Apple Music on Android. We'd like to look into this with you to see how we can help. 


There are some steps we can take to try to resolve this issue. Let’s test for the issue after each step to see if they help: 


  • Force quit the app: on the Home Screen, tap Apps > Settings > Apps > Apple Music > Force Stop
  • Clear the App Cache: On the Home Screen, tap Apps > Settings > Apps > Apple Music > Storage > Clear Cache
  • Restart your Android device 
  • Sign out of Apple Music, then sign back in: Open the Apple Music app, then tap Library > Tap the menu button > Account Settings > Sign Out. To sign back in, tap the menu button > Settings > Sign In. 


Make it a great day!



1 reply
Question marked as Top-ranking reply

Nov 18, 2021 11:24 AM in response to Gnost3k

Hello Gnost3k! Thank you for participating in the Apple Support Communities.


We understand that songs are skipping while using Apple Music on Android. We'd like to look into this with you to see how we can help. 


There are some steps we can take to try to resolve this issue. Let’s test for the issue after each step to see if they help: 


  • Force quit the app: on the Home Screen, tap Apps > Settings > Apps > Apple Music > Force Stop
  • Clear the App Cache: On the Home Screen, tap Apps > Settings > Apps > Apple Music > Storage > Clear Cache
  • Restart your Android device 
  • Sign out of Apple Music, then sign back in: Open the Apple Music app, then tap Library > Tap the menu button > Account Settings > Sign Out. To sign back in, tap the menu button > Settings > Sign In. 


Make it a great day!



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Songs skipping by themselves

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