reset security questions

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Level 1

4 points

reset security questions

Good morning,

I need help! I can not remember the security questions to my apple ID. I am trying to transfer all the information to my icloud because I am getting a new work computer. I made many attempts so I do not have access to the account at the moment. Can someone give a phone number to call? I tried the online services, I do not have a serial number to a phone because I do not own an apple phone...I did not have an option to get assistance.

MacBook Air 13″, macOS 10.14

Posted on Nov 18, 2021 7:13 AM

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Answer 1

Top-ranking reply

Limnos

Level 10

418,309 points

Nov 18, 2021 8:11 AM in response to vicky_tobar

I can not remember the security questions to my apple ID.

"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485

If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:

Two-factor authentication for Apple ID --> https://support.apple.com/HT204915

If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169

For other support options, including those if your country does not have telephone support, click here --> https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)

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Answer 2

TechSolo

Level 2

494 points

Nov 18, 2021 7:18 AM in response to vicky_tobar

Reset your security questions

Go to iforgot.apple.com.
Enter your Apple ID, then select Continue.
Choose the option to reset your security questions, then select Continue.
Enter your Apple ID password, then select Continue.
Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure.

After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

https://getsupport.apple.com/?caller=ikb

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