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Requested a refund for an app that was paid by credit card but the app is listed as inactive

My renewal for RoboKiller was paid on April 14, 2021 via my credit card. The charge is reflected and was paid. The RoboKiller app is showing as inactive. I am unable to obtain a refund because the app is not shown as purchased. Who can I contact?

iPhone XS, iOS 14

Posted on Nov 18, 2021 1:35 PM

Best reply

Dah•veed

Level 9

64,717 points

Posted on Nov 19, 2021 10:01 AM

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https://getsupport.apple.com/

M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

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Requested a refund for an app that was paid by credit card but the app is listed as inactive

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