Apple Music error unsupported URL

Been going on for months now, with now solution from Apple.

Please fix this annoying issue, Apple.

I have been experiencing the same problem over the last few months. Music just randomly stops streaming. I receive the “unsupported url” error sometimes; most times it just stops playing. Skipping the track usually brings the music back, but it’s really annoying when you’re in the middle of something (party, working, etc). Seems like I can’t get through 5-10 songs without this happening.

Most of the time I am on my home WiFi and playing through my Sonos system.

I have tried all three suggestions above. These seem to be temporary fixes; the problem consistently comes back.

I’ve been an Apple Music subscriber for 10 years and this is the first problem I’ve encountered. Please help fix this very annoying issue!

Hi. This has been an ongoing issue for me too with iPhone 8, iPhone 12, and iPhone 12 pro. At the 15 seconds mark, about 15% of songs just stop. The whole thing pauses for 10 seconds, then it skips to the next song with the "unsupported url" message. Happens on wifi, on the network, with wired headphones and bluetooth players/headphones, all.the.effing.time.

This is an Apple Music glitch, no question.

The only workaround that works consistently for me is to disable "Lossless Audio" in the Audio Quality settings of the Music app. But let's be serious, Apple: selling a premium music service that is only reliable when the premium features are disabled is... flawed.

I am also experiencing the same issue. It seems to have started happening when I upgraded to iOS 15. It happens from my HomePods at home, my phone both on wifi and cellular and also my CarPlay when I am out and about. It has become very annoying because it is so sporadic. I have also tried the above recommendations to fix and the problem comes back for me also. Please help!!!

Hi theelysium,

Thank you for using Apple Support Communities. We understand that you are seeing an unsupported URL alert when playing songs in Apple Music and we'd like to assist.

Do you see this message when playing through the internal speakers?

Does it happen on other Wi-Fi networks or cellar data?

• Please try these steps:
• Restart your iPhone: Restart your iPhone - Apple Support
• Force close the Music app: Close an app on your iPhone or iPod touch - Apple Support
• Test while connected to another network: Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

Feel free to post an update if this persists.

We hope this helps.

Cheers!

I am having exactly the same problem. It happens regardless of method being used to play music (Cellular, WiFi) or speaker.

It happens completely at random…using my custom playlists, Apple Music playlists or ‘my station’ on Listen Now.

Sometimes I will go a whole day with no error and sometimes I’ll get the error 10 times in 15 songs.

iPhone 12 Pro Max on iOS 15. Problem started with iOS 15.

@lotsofeyes - that is exactly right and I'm not sure why this hasn't been escalated.

as you point out the only way to get the premium apple music to work on the premium iPhone 12 or 13 is to disable premium features.

only apple could get away with this.

Same here constantly! Looks like I’m switching back to Spotify. Never had a problem like this with Spotify

Same thing happening here (UK, iPhone 12 mini iOS 15.0.2) on various albums, etc

Apple Music is borked. I have this problem on any Bluetooth device as well as HomePods and have reset this, reset that, etc etc (not my first rodeo and all that).

I can't be certain but it seems Apple Music started to get glitchy when it went lossless. Unfortunately, I don't have time to do Apple's user testing for them.

Same albums work flawlessly on Spotify streaming to the same Bluetooth speakers. 🤦🏼‍♂️

Same issue! Been happening for ages. I even upgraded to a 13 pro from a 12 and it’s still happening. Obviously an issue with the Apple Music backend.

Let’s get a fix please, Apple Music Team.