Unable to SharePlay Apple Music

I am unable to SharePlay Apple Music while on FaceTime call.


Error: Unable to SharePlay - this media type is unavailable while using SharePlay in the Music App.


  1. active music subscription : yes --- participant - yes
  2. iOS : 15.1.1. ---- participant iOS 15.1.1
  3. SharePlay enabled for apple music in settings > music > SharePlay
  4. Uninstalled Music app on both mine and participants phone and reinstalled
  5. Turned off FaceTime and back on on both mine and participants


SharePlay works perfectly fine when attempting to share Apple TV shows or movies


Was following : https://support.apple.com/en-us/HT212862



Posted on Nov 18, 2021 11:29 PM

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Question marked as Top-ranking reply

Posted on Jan 29, 2022 12:03 PM

Issue is resolved! My devices updated to 15.3 and no more Continuous Loading of a song, or any alerts about Unable to SharePlay.


Resolution: Update device to software to latest version!


Update: iPhone https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios


23 replies

Dec 6, 2021 9:18 PM in response to help paso

Hey! So yeah it does seem like an issue that is has Apple stumped as well! I would definitely call in to apple support and make them aware of the issue. The more people make this issue be known, the more they will have the engineers look into it.


I did contact my senior advisor again and couldn’t get ahold of him, so another senior advisor took ownership of the case. They replied back to the engineers and we are just waiting. I have a scheduled call back for Tuesday around 2:30 EST. Once I get an update, I will definitely let you guys know! Stay posted.

Dec 7, 2021 1:15 PM in response to Amrilicious

So I missed the call back from the Senior advisor, but my senior advisor did reach out by email and informed me that there was no updates from the engineers. He is showing a willingness to help. We both agreed on a mutual time this Saturday for a callback and hopefully engineering as responded by then. Ill keep updating the thread as the time comes. Stay tuned.

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Unable to SharePlay Apple Music

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