Unable to SharePlay Apple Music

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ChanLynch Author

Level 4

1,212 points

Unable to SharePlay Apple Music

I am unable to SharePlay Apple Music while on FaceTime call.

Error: Unable to SharePlay - this media type is unavailable while using SharePlay in the Music App.

active music subscription : yes --- participant - yes
iOS : 15.1.1. ---- participant iOS 15.1.1
SharePlay enabled for apple music in settings > music > SharePlay
Uninstalled Music app on both mine and participants phone and reinstalled
Turned off FaceTime and back on on both mine and participants

SharePlay works perfectly fine when attempting to share Apple TV shows or movies

Was following : https://support.apple.com/en-us/HT212862

Posted on Nov 18, 2021 11:29 PM

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Answer 1

Top-ranking reply

ChanLynch Author

Level 4

1,212 points

Jan 29, 2022 12:03 PM in response to ChanLynch

Issue is resolved! My devices updated to 15.3 and no more Continuous Loading of a song, or any alerts about Unable to SharePlay.

Resolution: Update device to software to latest version!

Update: iPhone https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios

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Answer 2

ChanLynch Author

Level 4

1,212 points

Dec 6, 2021 9:18 PM in response to help paso

Hey! So yeah it does seem like an issue that is has Apple stumped as well! I would definitely call in to apple support and make them aware of the issue. The more people make this issue be known, the more they will have the engineers look into it.

I did contact my senior advisor again and couldn’t get ahold of him, so another senior advisor took ownership of the case. They replied back to the engineers and we are just waiting. I have a scheduled call back for Tuesday around 2:30 EST. Once I get an update, I will definitely let you guys know! Stay posted.

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Answer 3

k_p95

Level 5

4,088 points

Nov 19, 2021 10:03 AM in response to ChanLynch

Also would like to note that a third participant joined the FT call and was unable to share Music as well. This issue also occurs on my iPad running iPadOS 15.1.

We also adjusted the audio formats in Settings > Music to see if it mattered if Dolby or Lossless had to be set up the same way in order to use SharePlay.

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Answer 4

ChanLynch Author

Level 4

1,212 points

Nov 19, 2021 1:34 PM in response to ChanLynch

Update: contacted Apple Support. Senior Advisor took over call. He submitted an Escalation to the engineers after having me duplicate the issue with time stamps and following sys diagnosis log.

will keep thread updated

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Answer 5

Dec 6, 2021 9:11 PM in response to ChanLynch

Same here. Trying to share music with my bf who’s also in the US (I had read in another article that sharing outside the country could be an issue). Apple TV sharing appears to work, but not Music sharing.

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Answer 6

ChanLynch Author

Level 4

1,212 points

Dec 7, 2021 1:15 PM in response to Amrilicious

So I missed the call back from the Senior advisor, but my senior advisor did reach out by email and informed me that there was no updates from the engineers. He is showing a willingness to help. We both agreed on a mutual time this Saturday for a callback and hopefully engineering as responded by then. Ill keep updating the thread as the time comes. Stay tuned.

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Answer 7

Nov 25, 2021 9:00 PM in response to ChanLynch

Anything new?

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Answer 8

ChanLynch Author

Level 4

1,212 points

Nov 25, 2021 9:33 PM in response to Cbrashear1

There isn’t any updates as of yet! Will be reaching out to the senior advisor tomorrow. Thank you for following this issue! 🤞 Hopefully get some good news. Stay tuned 😉

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Answer 9

-niche-

Level 1

8 points

Dec 6, 2021 5:13 PM in response to ChanLynch

Hello ChanLynch, my girlfriend and I are experiencing the same issue as discussed above. Any news?

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Answer 10

Dec 6, 2021 9:14 PM in response to ChanLynch

I am having this issue as well. I have tried everything that everyone else has tried to no avail… what’s the deal apple?

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Answer 11

Dec 6, 2021 9:12 PM in response to Amrilicious

Have you tried to turn the power off on your iPad… maybe your iPad is an older version and not able to facilitate this function

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Answer 12

Dec 6, 2021 9:14 PM in response to help paso

Yes, but thanks anyways for the tech support tip.

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Answer 13

Dec 6, 2021 9:16 PM in response to Amrilicious

Hey no worries that’s why were here to try and figure these things out together ლ༼ ▀̿̿Ĺ̯̿̿▀̿ ̿ლ༽

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Answer 14

k_p95

Level 5

4,088 points

Dec 15, 2021 9:10 PM in response to ChanLynch

Hi,

Thanks for the updates!

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Answer 15

Dec 21, 2021 4:22 PM in response to ChanLynch

I’m having the same problem. I’m hoping this gets fixed! I used to not be able to listen to anything at all on FaceTime calls but now I can just listen for myself.

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