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I have a Haier Android TV.
Yesterday I signed up with the Apple TV+ app and tried watching a couple of apple series and I got a pixelation problem where most of the screen is green pixels.
The problem is not with the TV itself nor the internet because everything else I have works fine.
Anyone knows how to solve it? any help will be appreciated!
haierATV,
Hello echen34,
Thank you for reaching out in Apple Support Communities. We understand the picture quality in the Apple TV app on your Android TV is not providing a clear image. We'll be happy to help.
We recommend to uninstall and reinstall the Apple TV app from the Google Play Store application: How to install an App in Android TV
From there, let's see if you're able to watch content in the Apple TV app without any issues.
If needed, here's how to delete an app on your Android TV: Download or delete apps & games
Best regards.
echen34,
Thanks for getting back to us and for attempting those steps. To isolate this further, we suggest to see if there's a possible firmware or software update for your television. This helps provide software improvements that may help. If you're unsure on how to update the firmware or software on your television, we suggest to contact Haier for assistance. You can contact their support team through this link here: Haier Customer Support
Cheers!
Hello bryanr14,
Thank you for your reply.
I've already tried uninstalling and reinstalling the App twice and it is still doesn't work.
What else can be done?
Best regards.
Hey,
I checked and there is no firmware or software update for the television. The TV is up to date.
I've tried many times and it doesn't work.
what else can I do?
echen34,
We appreciate your effort. To review this further for you, we recommend to contact Apple Support through this link here: Get Support
Take care.
Apple TV App Pixelation Problem
