AirPods Max output sounds far away

I am getting complaints that I sound far away and really muffled when I use my Airpods Max on my phone or computer. I checked my inputs and outputs on sound settings whether I am using Slack or Zoom or Facetime etc and they all say Airpods Max. What am I doing wrong?

Posted on Nov 19, 2021 12:10 PM

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Posted on Nov 20, 2021 1:30 PM

Hey toddeccles,


It sounds like you're having an issue with the microphone for your AirPods Max. We can understand wanting to get that resolved. We want to help.


Is your AirPods Max fully charged? If not, try giving it a full charge and then test to see if this helps: How to charge your AirPods Max and learn about battery life


If that doesn't help, we'd recommend resetting your AirPods Max to factory settings. This article explains how: How to reset your AirPods Max


Thanks!

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Question marked as Top-ranking reply

Nov 20, 2021 1:30 PM in response to toddeccles

Hey toddeccles,


It sounds like you're having an issue with the microphone for your AirPods Max. We can understand wanting to get that resolved. We want to help.


Is your AirPods Max fully charged? If not, try giving it a full charge and then test to see if this helps: How to charge your AirPods Max and learn about battery life


If that doesn't help, we'd recommend resetting your AirPods Max to factory settings. This article explains how: How to reset your AirPods Max


Thanks!

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AirPods Max output sounds far away

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