I need to speak to someone about a refund

If this is a refund for an App Store/iTunes purchase, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

If necessary, try Twitter.

https://twitter.com/AppleSupport.   - 

If for an apple.com purchase, call 1‑800‑MY‑APPLE.

For iTunes purchases go to https://reportaproblem.apple.com/?s=6 and select 'Request a refund' from the menu in the page. Note that the refund, if granted, can take up to 30 days to be paid into the payment method used for the purchase - please see https://support.apple.com/HT210904