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Cracked Screen on Macbook Pro 14"

Is it normal for a Macbook 14" screen to crack without any accidental damage? My screen has a tiny crack that made my display a defective line and after a while, it's now 2 lines. I only leave this on my table.



Apple, I poured all my savings into this laptop cause I saw how good it is for my graphic design. I contacted POWERMAC, they said if there is no physical damage it will be under warranty. But there is a small crack! And they said it would cost me 48,000PHP (Philippine Money). I only had this for almost a month, now it has weird lines. I am really anxious and I can't help myself but break down and cry, I trusted this brand cause of its capability. Please help me fix this issue.. I don't want to spend a fortune on this, cause the repair is equivalent to an M1 MacBook Air.

MacBook Pro 14″, macOS 12.0

Posted on Nov 21, 2021 10:46 PM

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Question marked as Top-ranking reply

Posted on Nov 22, 2021 5:18 AM

You are not talking to Apple; we are users just like you. If you need warranty service, you need to contact Apple directly.


Start by clicking the "Get Support" link at upper right of this page.


I don't know warranty terms and conditions where you are, but a one month old MacBook will be covered assuming Apple doesn't find the damage to have been caused by user action. And that's for them to decide. Good luck!

3 replies
Question marked as Top-ranking reply

Nov 22, 2021 5:18 AM in response to wilrcs

You are not talking to Apple; we are users just like you. If you need warranty service, you need to contact Apple directly.


Start by clicking the "Get Support" link at upper right of this page.


I don't know warranty terms and conditions where you are, but a one month old MacBook will be covered assuming Apple doesn't find the damage to have been caused by user action. And that's for them to decide. Good luck!

Cracked Screen on Macbook Pro 14"

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