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My iTunes account has been disabled

my iTunes account has been disabled

iPhone 7, iOS 12

Posted on Nov 21, 2021 11:11 PM

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Question marked as Top-ranking reply

Posted on Nov 22, 2021 5:12 AM

If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856


Read the support article "If your Apple ID is locked or disabled"; it has solutions for two frequently encountered reasons for an account to be disabled/locked. Click here --> https://support.apple.com/HT204106



4 replies
Question marked as Top-ranking reply

Nov 22, 2021 5:12 AM in response to Brightbell

If you see a message that says "Your account has been disabled in the App Store and iTunes", or "You cannot login because your account has been locked" (it points to the same document), click here and read what to do ➞ https://support.apple.com/HT208856


Read the support article "If your Apple ID is locked or disabled"; it has solutions for two frequently encountered reasons for an account to be disabled/locked. Click here --> https://support.apple.com/HT204106



Nov 21, 2021 11:18 PM in response to Brightbell

Ok for this issue…when you are receiving this error, it’s usually because either 


  1. You have disputed a charge with your bank that came from Apple (your account) and in turn it disables your account. 
  2. Someone reported unauthorized charges to Apple that were found on your account. 


You will need to contact Apple to see if they can enable the account. Please remember that anytime you see a charge from Apple that you do not recognize, to contact them first before the bank. Making disputes with the bank can lead up to your account being permanently disabled. 


This is not an issue that you can resolve on your own. 


You need to call 1-800-My-APPLE to resolve your issue. 




My iTunes account has been disabled

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