iMac will only print B&W

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Level 1

4 points

iMac will only print B&W

iMac (24inch, M1, 2021); HP Officejet 200 purchased and setup Nov 12 2021.

From iMAC can only print B&W, all other devices inc various iPhone and iPad can print color. Printer Status Report and Quality Report print correctly and in color.

Problem exists whether use wireless or w USB.

Problem exists for all iMac applications from which I want to print, Kofax PDF; Microsoft Word, Excel etc; Preview; pages, Safari, Maps, Opera, desktop

HP printed color from iMac correctly - until this week.

During HP setup I used "Basic Setup" option and this downloaded all latest, relevant HP software/driver to iMac. Nov 21 in effort to resolve this I uninstalled HP software from iMac - but makes no difference. iMac still only prints B&W and other devices print color

iMac System preferences seem to offer no option, setting adjustment to address this - yet this is clearly an iMac issue - not an HP printer issue. Solutions advise gratefully received , but please dont ask the obvious that is clarified above.

Posted on Nov 21, 2021 11:14 PM

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Answer 1

Best reply

Gene Vega Author

Level 1

4 points

Nov 22, 2021 12:18 PM in response to hcsitas

Reason: as advised by Apple, Monterey is not yet fully stable w several applications that I need.

Just spent an hour w Apple support. Solution has nothing to do with update to Monterey.

Ultimately we did a few things and removed that printer from System Preferences and then readded it.

I appreciate your time, but this has nothing do with updating the OS.

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Answer 2

hcsitas

Level 6

11,606 points

Nov 22, 2021 12:11 PM in response to Gene Vega

What reason? 12.0.1 might have a fix for this issue. If you can’t upgrade, try uninstalling all HP-downloaded drivers and choose a driver from the Apple printer list. All the best.

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