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airpods stop working during calls without any notification

Hello, following ios 15.0 my airpods stop working during calls without any notification. They are disconnected and connected again after a while.This problem a remains even when I connect them with my HP laptop, apart with my iphone 12 pro max.

Posted on Nov 22, 2021 6:39 AM

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Question marked as Top-ranking reply

Posted on Nov 24, 2021 6:15 AM

zoilk,


Based on what you've told us, it sounds like all relevant troubleshooting steps have been tried. If the sound from your wireless headphones cuts out or is distorted


At this point, we recommend that you Contact Official Apple Support


Thanks.

4 replies

Nov 23, 2021 7:56 AM in response to zoilk

Hello zoilk,


We see that you need help with AirPods and that you reviewed If your left or right AirPod isn't working.


Go ahead and reset your AirPods and try to connect them again. How to reset your AirPods and AirPods Pro.


If the issue continues, after resetting your AirPods, make sure that your device is up to date with the latest version of iOS 15: Update iOS on iPhone.


If the issue continues after that, can let us know exactly how they're not working?


Cheers!

Nov 24, 2021 5:04 AM in response to bailier

Thank you for your prompt reply!I had reset them for several times and my iPhone is updated with the latest iOS version.the problem is that during a call when I wear both AirPods the left one and then the right stop working without any notification (e.g. when battery is low) and after some seconds they are reconnected.when I wear only the right AirPod the problem is not happening

airpods stop working during calls without any notification

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