Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

my touch screen is not working and i can not unlock my phone. What should I do?

My touch screen is not working and i can not unlock my phone. What should I do?

iPhone X, iOS 15

Posted on Nov 22, 2021 7:37 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2021 8:11 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

3 replies
Question marked as Top-ranking reply

Nov 22, 2021 8:11 PM in response to tianqi258

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

my touch screen is not working and i can not unlock my phone. What should I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.