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Hello 👋

i still can’t update my iPhone 7 because my phone is no more showing my SIM card And it’s asking me to update from iOS 13 to 15 but is not working for over one month now

Posted on Nov 22, 2021 9:13 PM

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Question marked as Best reply

Posted on Nov 22, 2021 9:20 PM

You're in airplane mode and tethered.



Make sure you:

• Are using a WiFi connection (not a hotspot).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -


If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-gb/HT201435



1 reply
Question marked as Best reply

Nov 22, 2021 9:20 PM in response to Martz314

You're in airplane mode and tethered.



Make sure you:

• Are using a WiFi connection (not a hotspot).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -


If your iPhone, iPad or iPod touch won’t update

https://support.apple.com/en-gb/HT201435



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