Can't reset security question
Our staff can't reset the security question.
is show detail as attached. what can he do ?
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"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" see if at this stage you can still sign up for Two Factor Authentication:
Two-factor authentication for Apple ID --> https://support.apple.com/HT204915
If you cannot resolve the issue by signing up for Two Factor Authentication, "Contact Apple for help with Apple ID account security"; click here --> https://support.apple.com/HT204169