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Aidennelo Author

Level 1

4 points

Refund

My Son did buy an premium level reward € 10,99 on 23-10-2020

docnr: 181381887647 but NEVER recieved the “game” but we did pay for That.

can u please help us?

iPhone XS

Posted on Nov 23, 2021 3:49 AM

Top-ranking reply

Limnos

Level 10

418,591 points

Posted on Nov 23, 2021 4:44 AM

"If you don’t see your in-app purchases" click here --> - https://support.apple.com/HT204530

Click on this link to learn 'How to contact an app developer' about problems running an app or problems restoring purchases. --> https://support.apple.com/HT207959

If you cannot resolve the problem with the developer contact Apple:

Report a Problem - https://reportaproblem.apple.com/?s=6

If you still have problems, click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

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