M1 Max + LG Ultrafine 5k Issues

I seem to be experiencing some compatibility woes. My 14" MacBook Pro M1 Max does not play well with the LG Ultrafine 5k display.


Devices plugged into the display's hub will ultimately fail and become unrecognized; the camera will ultimately fail; the speakers will ultimately fail. The display panel itself works just fine, however.


It's quite frustrating and I've had to resort to my 16" Intel MacBook Pro as my daily driver to get work complete until this issue is resolved. Everything with the display works completely fine with the 16" Intel MacBook Pro. In fact, everything works completely fine with my 13" MacBook Pro M1 as well. All machines are running macOS Monterey. Only the M1 Max machine doesn't work with the display.


I've tried pretty much everything I can think of at this point:


  • Tried various Thunderbolt 3 and Thunderbolt 4 cables. Even bought new ones. Didn't make a difference.
  • Tried various USB cables plugged into the display's hub. Devices still failed.
  • Checked the firmware version of the display to make sure it's up to date. It is.
  • Erased the Mac and started from scratch. No help there.
  • Tried plugging the display into all 3 Thunderbolt ports. Behavior is the same across all ports.
  • Installed older drivers for the peripherals plugged into the display. Nope.


The LG Ultrafine 5k works just fine. It behaves like a champ on two other machines across both Intel and Apple silicon.


Without a doubt, this is either a compatibility issue with the M1 Max machines or a specific hardware failure with my 14" MacBook Pro.


Posting here to see if others are having a similar experience or can perhaps provide further insight.


Mac Info:


Model Name: MacBook Pro

Model Identifier: MacBookPro18,4

Chip: Apple M1 Max

Total Number of Cores: 10 (8 performance and 2 efficiency)

Total Number of GPU Cores: 32

Memory: 64 GB

System Firmware Version: 7429.41.5

OS Loader Version: 7429.41.5

OS: macOS Monterey 12.0.1

MacBook Pro 14″, macOS 12.0

Posted on Nov 23, 2021 7:48 AM

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Posted on Mar 10, 2022 10:52 AM

After a new OWC Dock to replace my Elgato, 2 main board replacements in the LG, a logic board in the M1 Air, as I reported the LG failed again in my office but worked upstairs in the house.  I concluded there must be some kind of interference in the office, where I’ve got “command central” with wireless wifi hvac and security control centers, Time Machine, OWC Thunderbolt dock/ac-dc power supply, printer, ethernet switch modem/gateway, Panasonic cordless Bluetooth base station, UPS powered USB connected wireless KEF powered speakers (connected with usb), wireless garage door entry, a rechargeable portable weather radio, a wireless motion alert, an iphone magnetic charging stand and I think that covers it. 


To try and cut down on visually on all the wire nest clutter I used white cables wherever I could and if that was not possible I covered them in white split loom cable covers.  Extra cable was coiled and zip tied and I gathered different cables together and held them together with Velcro ties.

 

I did extensive research on what the interference could be and discovered it could be RF (radio frequency), Bluetooth or other

things.  I purchased Faraday fabric and tape for the RF to use as an RF shield, but so far haven’t used them.


Finding what exactly is interfering with the monitor is a process of elimination. Here's what I did so far.

 

1.    Unplugged the Bluetooth cordless phone base station and moved the laptop further from the monitor (Bluetooth can cause interference, but the wireless keyboard and trackpad are still in use)

 

2.  Installed ferrite chokes on all both ends of power cords that did not have them; these are RF traps


3.  Added surge protectors on all power outlets that did not have them where things were plugged in but not plugged into my Cyberpower 1500VA UPS (surge protectors have RF filters but not all power strips do)


 4.  Moved the weather radio and wireless motion alerts about 15 ft. away (discovered both of these use the 900mhz frequency and while I did not read that this band is a problem, since I could do this and unclutter my desktop at the same time, I did so)


5.    Moved the Apple Time Machine further from the monitor, but still about 3 ft. That's what LG said to do initially in 2017 when they found the monitor did not have proper (or any, they never said) rf shielding inside (apparently it's a plate that covers the main board)


 6.    Unclipped the zip ties from any coiled cables (coiled cable can pick up RF) and removed Velcro ties from cables bundled

together


I had the monitor connected directly to my Macbook Air M1 and the monitor worked!  That is, for about an hour before I had my first crash, with the same 35 second timer error message yet again with the same 35 second issue. My KEF powered speakers had knipshins since only the wireless connection was available. I had the speakers wired connection plugged into the OWC Dock which since I did not have the LG monitor connected to the dock could not work via wired USB. I tried connecting the speakers that way, which I had for years with my Elgato Dock, and they went crazy, switching randomly from wired to wireless.




Now what I am going to do is to move the OWC Dock further away and try it as it is intended to be used, which will be less convenient and in fact require longer cabling. Or I may try it covered with some Faraday shielding fabric. Or get rid of it and go back to a non-powered hub. Or relocate it under my desk (which is a 1 inch piece of quartz Silestone, but shielded with the RF fabric.


And, there's a great article here: https://www.signalboosters.com/blog/wifi6-the-next-generation-of-wifi/ on Wifi 6 and I'm going to get ATT to upgrade me to their new Wifi 6 modem/gateway whatever it takes, since the Macbook Air M1 and iphone 12 has wifi 6. What I learned from this article is that Wifi 6 is not just about speed, but it's as much about less interference from wifi signals, including from neighbors and especially if in close proximity, and a better focused signal, which also lessens signal interference.


I'm encouraged so far that I may, and I say may, have found the source of the problem. I'll keep posting and I hope this helps. I hope that the new Apple Studio Monitor released this week doesn't suffer the same fate as the LG Ultrafine 5k. I'm assuming at least part of the monitor was made by LG. Given inflation over the last 5 years, it would be priced at $1500 vs. the LG Ultrafine 5k's $1300 original price. With the Studio's improvements, it's a good value in comparison.






Similar questions

97 replies

Mar 1, 2022 9:15 AM in response to joe@ma

I've posted on another discussion board what's happened to me. To make a long story short, I had two replacement main boards in my Ultrafine 5k and a new logic board in my M1 Macbook Air. The Apple service center believes the failed logic board was probably caused by repeated crashes when connecting to the monitor. Both the LG and Apple authorized service centers, who used (LG) an Intel based Mac and Apple, (who tested by using my repaired monitor and also one of their own, a 24" LG Ultrafine 5k, reported everything worked fine. But when I got them home and hooked up again, not for me. I took the monitor upstairs away from all the wi-fi devices and nest of wires and now it works fine. I'm not in the process of applying Faraday shielding devices (actually just good surge protectors) to the two wall outlets that work independently of my 12-outlet uninterruptible power supply, which does have RF shielding, usb cables and wrapping power cables with Faraday tape, as well as applying Faraday cloth and tape to the back of the monitor. Just haven't had time to get it all done. My guess is all the wifi and cables in my office has overwhelmed the RF shielding in the monitor. My monitor is later March 2017 production starting with 703 serial number and the LG service center said there is a plate over the main board, which I assume was the LG in-production "fix" for the RF problem some, though not all, monitors experienced. My guess is that over the past 5 years, with wifi devices having proliferated over the past 5 years since the monitor was introduced, the LG RF shielding may be inadequate. That, or it's all my wires interacting. It's going to be trial and error for me to see if I can fix the problem with these fixes or have to find a specialist to find the issue. I'll post when I complete the first fixes and test.

Mar 1, 2022 9:43 AM in response to Rustplane

Why do I have difficulty with Wi-Fi or Bluetooth devices when USB 3 devices are attached to my computer?

Some USB 3 devices can generate radio frequency interference that can cause Wi-Fi and Bluetooth devices operating in the 2.4GHz band to have issues communicating with your computer. Here are some tips to avoid this issue:

• If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.

• If you're using adapters or dongles on a Mac computer with Thunderbolt 3 (USB-C) ports, plug them into the front port on the left side of your Mac, or into the ports on the right side (if your computer has them). These ports are the farthest away from the antennas, making interference less likely.

• To avoid interference on the 2.4GHz band using Wi-Fi, try using the 5GHz band instead. You can change this on your wireless base station. Bluetooth always uses 2.4GHz, so this alternative isn't available for Bluetooth.

from:

About USB on Mac computers - Apple Support

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


also, any of these items may be involved:

• Power Adapter cable recall

Apple USB-C Charge Cable Replacement Program - Apple Support

Apple USB-C Charge Cable Replacement Program - Apple Support

• firmware update for the Apple Multi-Port display adapters (specifically to reduce interference).

About the USB-C Multiport Adapter Update 1.0 - Apple Support

About the USB-C Multiport Adapter Update 1.0 - Apple Support

LG-display recall -- to address Wi-Fi interference so severe, it knocks the Router off the air if too near the Router.

https://9to5mac.com/2017/02/03/lg-fixes-wifi-interference-problems-with-ultrafin e-usb-c-5k-display-new-units-unaffected/


.



Mar 1, 2022 1:48 PM in response to Charpie

I am surprised that there are still so many posts about this.

I had this issue with my M1 MacBook as well if I used the Thunderbolt cable that came with the monitor.

When I use the 0.8m Apple TB cable, it has been perfectly fine with no further issues.

Has anyone that is still reporting this problem used that 0.8m cable from Apple?

Mar 1, 2022 2:53 PM in response to MartenF

I've tried the 0.8m Apple Thunderbolt 3 cable. The issue persists.


I ordered the $129 Apple Thunderbolt 3 "Pro" cable a while ago, but it hasn't arrived. I have little hope.


At this point, I've spent over $400 on cables but the results are always the same: the issue persists.


MartenF, some of the first LG Ulltrafine displays had improper shielding, which could be resulting in the disconnections/interference you're referring to. More here.

Apr 26, 2022 10:49 AM in response to enzotcat

I bought some shielding but didn't have to use it, although I did put ferrite cores on the power cables and usb cables. That is the cheapest thing to do. My high end USB cables come with them. RF cloth is available and I was going to tape it around the back of the monitor case. RF covers are not available for cords unless you pay a fortune; I researched that. But RF tape or cloth can be wrapped around cables for more shielding. Some double shielded power cords are made, but the ones needed for the monitor were not available due to supply chain issues. But eliminating the RF source of interference is the way to go. USB 3.1 is supposed to be problematic and Wifi 6 (802.11) also improves on interference issues caused by wifi. Researched that too.

Nov 23, 2021 10:24 AM in response to Charpie

I am having similar issues. No problems with the camera, but I will lose power to the USB-C ports on the back of the display multiple times a day. In fact, it just happened again as I was posting this. The only way to fix this is to unplug and replug the monitor in. Apple techs (via chat) have said I need to talk to LG. LG techs have said I need to talk to Apple.


The display exhibits none of these issues with my previous Intel-based MacBook Pro.


Model Name: MacBook Pro

Model Identifier: MacBookPro18,2

Chip: Apple M1 Max

Total Number of Cores: 10 (8 performance and 2 efficiency)

Memory: 64 GB

System Firmware Version: 7429.41.5

OS Loader Version: 7429.41.5

Feb 24, 2022 7:43 AM in response to joe@ma

I think what is helpful is to never put the display to sleep (like when it's not in use, have a screensaver going). That's how I avoid the disconnect issue. HOWEVER, as soon as you restart your machine - the monitor loses signal. I don't have the 5k ultrafine, but I do have a 4k 32" Ergo, and the problem is the same. I thought it was a firmware problem with LG but the intel machines don't seem to have this issue so it's likely something on Apple's side that was not part of their test case suite. I'm a QA guy, and it would blow my mind that a simple restart wouldn't be overlooked.

Apr 26, 2022 10:35 AM in response to enzotcat

If your LG is very early production, it does not have RF shielding, or enough shielding. I forget, but there is a month the new shielded production started in 2017 that's posted online. But the production change is not specific as to what extent shielding was added or reinforced. Regardless, and mine has the production shielding, and maybe it is enough, these docks are new and the monitor is now an old design so keeping docks and routers away from the LG is important and the manual states to keep electronic devices away. What I wonder is whether LG and Apple took this into account when designing their new Studio monitors. Plus, neither service center, LG or Apple authorized, while extremely competent, queried me as to whether I had a dock or where it was positioned. That may have saved some of the aggravation and prevented an unnecessary repair.

Jan 5, 2022 2:39 PM in response to Charpie

I would recommend that you share this with your Apple sales rep or local Business Consultant and see what they can discover for you, either from Apple, LG, or both. The Apple online store is still listing the LG 5K display as compatible with all M1 devices from 2020 and 2021.


Apple's HDMI port is limited to 4K UHD (3840 x 2160), and the USB-C port USB-C to DisplayPort cable) should drive the LG at its full resolution, though you may have to tinker with the LG Display's settings to see if DisplayPort 1.4 or 1.2 works.

Jan 6, 2022 3:14 PM in response to Charpie

Today LG replied to my question as to whether they are aware of any incompatibilities or that any update of the LG Screen Manager past the current version 2.9 might be in the works to address, that there are no incompatibilities. I'm going to wait for Apple's OS 12.2 Monterey update, now in Beta, to see if that solves my problem. If not, the monitor will have to go back to repair. The repair center said they leave the monitors on for 24 hours after replacing the main board.

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M1 Max + LG Ultrafine 5k Issues

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