M1 Max + LG Ultrafine 5k Issues

I seem to be experiencing some compatibility woes. My 14" MacBook Pro M1 Max does not play well with the LG Ultrafine 5k display.


Devices plugged into the display's hub will ultimately fail and become unrecognized; the camera will ultimately fail; the speakers will ultimately fail. The display panel itself works just fine, however.


It's quite frustrating and I've had to resort to my 16" Intel MacBook Pro as my daily driver to get work complete until this issue is resolved. Everything with the display works completely fine with the 16" Intel MacBook Pro. In fact, everything works completely fine with my 13" MacBook Pro M1 as well. All machines are running macOS Monterey. Only the M1 Max machine doesn't work with the display.


I've tried pretty much everything I can think of at this point:


  • Tried various Thunderbolt 3 and Thunderbolt 4 cables. Even bought new ones. Didn't make a difference.
  • Tried various USB cables plugged into the display's hub. Devices still failed.
  • Checked the firmware version of the display to make sure it's up to date. It is.
  • Erased the Mac and started from scratch. No help there.
  • Tried plugging the display into all 3 Thunderbolt ports. Behavior is the same across all ports.
  • Installed older drivers for the peripherals plugged into the display. Nope.


The LG Ultrafine 5k works just fine. It behaves like a champ on two other machines across both Intel and Apple silicon.


Without a doubt, this is either a compatibility issue with the M1 Max machines or a specific hardware failure with my 14" MacBook Pro.


Posting here to see if others are having a similar experience or can perhaps provide further insight.


Mac Info:


Model Name: MacBook Pro

Model Identifier: MacBookPro18,4

Chip: Apple M1 Max

Total Number of Cores: 10 (8 performance and 2 efficiency)

Total Number of GPU Cores: 32

Memory: 64 GB

System Firmware Version: 7429.41.5

OS Loader Version: 7429.41.5

OS: macOS Monterey 12.0.1

MacBook Pro 14″, macOS 12.0

Posted on Nov 23, 2021 7:48 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2022 10:52 AM

After a new OWC Dock to replace my Elgato, 2 main board replacements in the LG, a logic board in the M1 Air, as I reported the LG failed again in my office but worked upstairs in the house.  I concluded there must be some kind of interference in the office, where I’ve got “command central” with wireless wifi hvac and security control centers, Time Machine, OWC Thunderbolt dock/ac-dc power supply, printer, ethernet switch modem/gateway, Panasonic cordless Bluetooth base station, UPS powered USB connected wireless KEF powered speakers (connected with usb), wireless garage door entry, a rechargeable portable weather radio, a wireless motion alert, an iphone magnetic charging stand and I think that covers it. 


To try and cut down on visually on all the wire nest clutter I used white cables wherever I could and if that was not possible I covered them in white split loom cable covers.  Extra cable was coiled and zip tied and I gathered different cables together and held them together with Velcro ties.

 

I did extensive research on what the interference could be and discovered it could be RF (radio frequency), Bluetooth or other

things.  I purchased Faraday fabric and tape for the RF to use as an RF shield, but so far haven’t used them.


Finding what exactly is interfering with the monitor is a process of elimination. Here's what I did so far.

 

1.    Unplugged the Bluetooth cordless phone base station and moved the laptop further from the monitor (Bluetooth can cause interference, but the wireless keyboard and trackpad are still in use)

 

2.  Installed ferrite chokes on all both ends of power cords that did not have them; these are RF traps


3.  Added surge protectors on all power outlets that did not have them where things were plugged in but not plugged into my Cyberpower 1500VA UPS (surge protectors have RF filters but not all power strips do)


 4.  Moved the weather radio and wireless motion alerts about 15 ft. away (discovered both of these use the 900mhz frequency and while I did not read that this band is a problem, since I could do this and unclutter my desktop at the same time, I did so)


5.    Moved the Apple Time Machine further from the monitor, but still about 3 ft. That's what LG said to do initially in 2017 when they found the monitor did not have proper (or any, they never said) rf shielding inside (apparently it's a plate that covers the main board)


 6.    Unclipped the zip ties from any coiled cables (coiled cable can pick up RF) and removed Velcro ties from cables bundled

together


I had the monitor connected directly to my Macbook Air M1 and the monitor worked!  That is, for about an hour before I had my first crash, with the same 35 second timer error message yet again with the same 35 second issue. My KEF powered speakers had knipshins since only the wireless connection was available. I had the speakers wired connection plugged into the OWC Dock which since I did not have the LG monitor connected to the dock could not work via wired USB. I tried connecting the speakers that way, which I had for years with my Elgato Dock, and they went crazy, switching randomly from wired to wireless.




Now what I am going to do is to move the OWC Dock further away and try it as it is intended to be used, which will be less convenient and in fact require longer cabling. Or I may try it covered with some Faraday shielding fabric. Or get rid of it and go back to a non-powered hub. Or relocate it under my desk (which is a 1 inch piece of quartz Silestone, but shielded with the RF fabric.


And, there's a great article here: https://www.signalboosters.com/blog/wifi6-the-next-generation-of-wifi/ on Wifi 6 and I'm going to get ATT to upgrade me to their new Wifi 6 modem/gateway whatever it takes, since the Macbook Air M1 and iphone 12 has wifi 6. What I learned from this article is that Wifi 6 is not just about speed, but it's as much about less interference from wifi signals, including from neighbors and especially if in close proximity, and a better focused signal, which also lessens signal interference.


I'm encouraged so far that I may, and I say may, have found the source of the problem. I'll keep posting and I hope this helps. I hope that the new Apple Studio Monitor released this week doesn't suffer the same fate as the LG Ultrafine 5k. I'm assuming at least part of the monitor was made by LG. Given inflation over the last 5 years, it would be priced at $1500 vs. the LG Ultrafine 5k's $1300 original price. With the Studio's improvements, it's a good value in comparison.






Similar questions

97 replies

Mar 1, 2022 2:27 PM in response to kriheli

Extremely annoying if that is still a problem. I can only say what worked for me and it has worked seamlessly ever since I changed to that cable.

The other thing I had mentioned in an earlier post was that the LG cable and other cables work fine with my Intel based iMac.

Strange that it only happens on the M1 (by the way, mine is the 13" MacBook Pro M1).

One other thing I had noticed when I first started to use the LG with my Intel based Mac were disconnections and found I had to ensure there were no other devices near the LG as they seemed to interfere with it. Perhaps that is another reason?

With my M1 and the LG I do not have anything other than the MB near it.

Apr 26, 2022 10:41 AM in response to Rustplane

Yup - mine are new production (as in I only got them in Feb 2022) - so I strongly suspect that they have RF shielding, but clearly it's not enough. Same thought went through my head w.r.t. the Studio monitors. Not too terribly eager to find out :-)


I can't help but wonder if I can add some RF shielding myself, and if I encounter this problem again I may well do so. Really rather disappointing for a $1,200+ monitor.

Jan 2, 2022 2:58 PM in response to Rustplane

The 14" M1 Max I'm using is my business's first major jump into Apple silicon. I've got 14 LG 5k Ultrafine displays waiting for M1 Max machines, but we've put our Mac upgrades on pause until this gets figured out or ANYTHING comparable in the display market gets released that works with the M1 machines without issue. Unfortunately, I'm not holding my breath for either to happen, but I do hope Apple (or someone) comes out with a display for professionals that lands somewhere between the awful consumer options and the ludicrous Pro XDR Display within the next year or two.

Jan 6, 2022 3:24 PM in response to Charpie

The repair center said ever since OS12.1 the monitors have been experiencing problems. If this becomes a widespread issue with a lot of monitors involved, can be definitively attributed to a hardware or software mistake made by either Apple or LG, and cannot be solved, then that's the stuff class actions or hidden warranties or some compensation. I hope that's not the case and it can be fixed. I like my 5k Ultrafine and would go for the next generation at the same price or less; hopefully LG can also do so in a larger size, although 27" is ok.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

M1 Max + LG Ultrafine 5k Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.