Can only boot up in SafeMode, files inaccessible

During the update to Monterey, the progress bar froze in place for several hours and the "Time remaining" text disappeared. I restarted my MacBook, and got a login screen like usual.


After login and a brief loading screen, I get a black loading screen with a white Apple logo and white progress bar, stuck at about 5%, that does not move even over the course of hours. I tried restarting & waiting multiple times.


Then I tried to start in safe mode. It was extremely laggy. The cursor acted normally but all the wizard buttons and text fields would take 10 to 30 seconds to update on screen in response mouse clicks or any keyboard input. The Safe Mode wizard asked me to set up a new user, timezone, etc.


In Safe Mode I realized none of my files were visible in Finder, even though the MacBook acknowledges that the hard drive is mostly occupied. "About my MacBook" identifies it as 170 GB of System Data. I used third party software "Disk Drill" to check that my files were still on the hard drive.


In Safe Mode my MacBook is laggy, especially when trying to pull up launchpad, but it identifies itself as fully up to date with Monterey.


I restarted my MacBook several times but encountered the same login -> stalled progress bar loading screen. I've even left the MacBook on the loading screen overnight in hopes that it would somehow finish, but no success.


Now when I start my MacBook in Safe Mode, I'm no longer able to use Disk Drill. The user I set up the first time I started Safe Mode no longer has the admin access it did the first time. My normal/original user login also does not work when administrator credentials are asked for.


I'm not sure what to do now. I'm typing this on my phone.


2015 MacBook Pro


Thanks for your time

Posted on Nov 23, 2021 7:53 AM

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9 replies

Nov 28, 2021 2:58 AM in response to Sadft

I had the same sequence of events trying to upgrade my 2019 iMac. My only choice in the end was to borrow a second Mac and use the 30-day free trial of Carbon Copy Cloner to back up to an external HD. Then I erased the internal drive and used Internet Recovery to revert to the iMac's original version of macOS. From there I was able to upgrade to Monterey.


I then used CCC to copy my User folders back onto the Mac (I didn't risk copying across the old System folders).

Nov 23, 2021 12:46 PM in response to Sadft

There are reports appearing on the ASC Forums regarding failed installation of Monterey on older Qualifying Apple Computers. In most cases this is related to having a NON Apple Original internal drive ?  


The EFI Boot ROM included in Monterey is verifying for Original Apple Drive and if not found , may Balk or fail to upgrade to Monterey. 


Reports indicate the EFI BOOT ROM is Required to Flash the Computer and is a  requirement for a Successful Monterey Installation.

Nov 23, 2021 11:55 AM in response to lllaass

I tried booting to Recovery and reinstalling Monterey. The installation seems to have stalled again.


Initially there was steady progress and the install completed the first steps in the wizard, then transitioned to the black loading screen with "Time remaining: 29 minutes" displayed, and the progress bar slowly moving.


After about half an hour the text disappeared and from there the progress bar hasn't moved for around 2 hours. I've attached a photo, the mouse cursor marks where the bar stopped moving. The MacBook is still in this state, I haven't done anything else.



Additionally, BEFORE booting in Recovery I tried to boot in Single User mode to gain admin access in Safe Mode, so I could copy my inaccessible files to an external hard drive. I was unsuccessful. When I tried to "Mount the drive as read-write by typing /sbin/mount -uw /" the response from the terminal was something like "this unit is busy".


Thanks for your help

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Can only boot up in SafeMode, files inaccessible

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