My Apple TV doesn't show image, the screen is black and only sound play.

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Level 1

6 points

My Apple TV doesn't show image, the screen is black and only sound play.

I use M1 MacBook, I have Apple TV+ but the Apple TV doesn't show image when playing movies, the screen is black and only sound play.

MacBook Pro 13″, macOS 12.0

Posted on Nov 23, 2021 9:43 PM

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Answer 1

Top-ranking reply

LanPham_VN Author

Level 1

6 points

Nov 29, 2021 12:11 AM in response to Nicholas_B2

Hi there,

Sorry for getting back to you late.

I have tried this under safe mode and it works fine. Then I tried again under normal condition and it works too.

I don't know what the reason for this.

Many thanks for helping me on this.

Cheers

LP

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Answer 2

Nov 24, 2021 3:56 PM in response to LanPham_VN

Hi LanPham_VN,

Thank you for participating in the Apple Support Communities. We understand you get a black screen when trying to play movies in the Apple TV app on your MacBook, and we'd like to assist. Does the issue occur if you boot in safe mode?

How to use safe mode on your Mac

This can help us know if third-party software may be causing an issue.

Take care.

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Answer 3

Sharon_419

Community Specialist

Nov 30, 2021 12:13 PM in response to LanPham_VN

Hi LanPham_VN,

You're welcome. We're glad to hear it's working properly now.

Take care.

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Answer 4

BDAqua

Level 10

245,189 points

Nov 30, 2021 12:41 PM in response to LanPham_VN

Safe mode attempts to repair Disks & clears lots of caches.

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My Apple TV doesn't show image, the screen is black and only sound play.

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