iCloud Reminders not opening in Chrome

Question

Level 1

21 points

iCloud Reminders not opening in Chrome

Hi there,

I am finding that when using any of my devices with Google Chrome, I am no longer able to open iCloud Reminders.

I get the following error:

This error opens up almost immediately once I have logged in. If the browser is already cached and logged in, as soon as the page has loaded, the error comes up.

Just to clarify,

This is happening on Windows based devices.
I have tried this on multiple devices, cleared cookies, cache etc. - same error every time.
Tried on a completely fresh, vanilla Windows system - same error.
Ensured Chrome is fully up to date.
Tried using Chrome which is not signed into a Google Account.
Tried using Microsoft Edge - same error.
Tried using Chrome and Microsoft Edge in Incognito Mode - same error.

The URL I am accessing is:

https://www.icloud.com/#reminders

I have 2 Form Factor ID enabled. This has been happening for several weeks now and there is no way around this.

The full error is:

APP NAME
reminders2

HOSTING APP NAME
cloudos2

CLIENT TIME
Wed Nov 24 2021 11:12:18 GMT+0000 (Greenwich Mean Time) (1637752338827)

USER AGENT
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.45 Safari/537.36

HOSTNAME
www.icloud.com

BUILD INFO
2202Project41__2202B32__en-gb

SESSION ID
4b15c085-0485-4619-8829-c8ce073316f6

ENVIRONMENT INFO
PROD

REPORTED ERROR TITLE
Error: Cannot load font: no sources passed

REPORTED ERROR TYPE
UNHANDLED_REJECTION

LINE NUMBER
11

USER APPLE ID
***@gmail.com

USER DSID
1177312381

STACK
Error: Cannot load font: no sources passed
    at e.load (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:3598915)
    at t.performLoad (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:2529581)
    at t._load (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:2533468)
    at t.load (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:2533335)
    at https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:2535972
    at i (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:929471)
    at r (https://www.icloud.com/applications/reminders2/2202Project41/en-gb/main.js:11:383854)

ERROR CONTEXT
undefined

[Email Edited by Moderator]

Posted on Nov 24, 2021 3:20 AM

Reply

Answer 1

claire504

Community Specialist

Nov 25, 2021 7:00 AM in response to talksrm

Hey talksrm,

It appears that when you try to log into the iCloud website for your Reminders, you see a message that it has stopped responding. You've already taken some great steps. Does this happen if you load the general iCloud website versus the Reminders link? We want to see if that reproduces the same error.

If the issue continues and after all the steps taken, you can contact Apple Support to look further into this with you here: Contact Apple Support

Best wishes.

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Answer 2

claire504

Community Specialist

Nov 28, 2021 7:06 AM in response to talksrm

talksrm,

Thanks for those interesting details. From here and if you'd like, you can reach out to Apple Support using the link in our previous message. You can also see how to reach out by dialing the phone number for Apple Support for your country/region or one nearby you: Contact Apple for support and service - Apple Support

Take care.

Reply

Answer 3

talksrm Author

Level 1

21 points

Nov 26, 2021 3:40 AM in response to claire504

Hello claire504,

Thanks for your reply.

In answer to your questions...

It does not happen if I load the general iCloud website versus the Reminders link.

But some further info you may find helpful...

When the error shows, after you close the error, it reverts you back to the iCloud general page, however the URL is still: https://www.icloud.com/#reminders
From the reverted iCloud general page as per the above point, if you try to manually click on the Reminders tile, you get the same error again.
This problem is happening on multiple browsers, but also browsers within the MacOS environment. Thought I should point this out as this is not a Windows specific browser issue. Obviously in a MacOS environment, you can get around this as the Reminders app is installed onto the system so opening the app works with no issues. Similarly, I am able to open Reminders app on iOS with no issues. It is just when using a web browser.

Many thanks.

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Answer 4

talksrm Author

Level 1

21 points

Nov 29, 2021 1:23 AM in response to claire504

Thank you. It looks like the issue has been resolved. It started working not long after your post on 25th November. I will test on a few other stations to verify but it is looking good this end. 😊

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iCloud Reminders not opening in Chrome

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