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Why can’t I add fund to my Apple ID

Why can’t I add fund to my Apple ID



[Image Edited by Moderator to Remove Personal Information]

iPhone 12 Pro Max, iOS 14

Posted on Nov 24, 2021 5:34 AM

Question marked as Best reply

Posted on Nov 24, 2021 5:35 AM

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


1 reply
Question marked as Best reply

Nov 24, 2021 5:35 AM in response to Community User

You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country. Since it says to contact iTunes Support, do this:

1. Click on this link --> https://support.apple.com/choose-country-region/media-services

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Why can’t I add fund to my Apple ID

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