You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Account support

Hi, I'm trying to gain access to my account. I do not know my password and my account is linked to my Canadian phone number which I no longer have access to. I've tried to request access by logging into someone else's account and following that process. However, I've done this 3 or 4 times and never heard anything back. Is there any other way I gain access?


Posted on Nov 24, 2021 9:43 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2021 9:53 AM

Why would you think logging in to someone else's account will let you unlock your own? You can reset your password from someone else's devices but you do not need to log in with their accounts at all.


You need to reset your password through your own account not someone else's. You can use the Apple Support app or Find My on someone else's device: Follow the steps here: link-> If you forgot your Apple ID password - Apple Support



1 reply
Question marked as Top-ranking reply

Nov 24, 2021 9:53 AM in response to Markhobbs1993

Why would you think logging in to someone else's account will let you unlock your own? You can reset your password from someone else's devices but you do not need to log in with their accounts at all.


You need to reset your password through your own account not someone else's. You can use the Apple Support app or Find My on someone else's device: Follow the steps here: link-> If you forgot your Apple ID password - Apple Support



Account support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.