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I forgot my password for my old Apple id

How do I recovery my password if I don’t know the phone number it is attached to. And I don’t have that phone number anymore.

Posted on Nov 25, 2021 1:55 AM

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Posted on Nov 25, 2021 5:17 AM

Great! You can initiate the account recovery instead if there's no apple device where your account is currently signed in.


You can go to iforgot.apple.com. Enter your account and old number. Then, look for the option you don't have access to your device if asked for notification.


After that, look for "Can't use any of these options" text ans just follow, the onscreen steps.


When asked for a code, you will see the option there that you don't use the number anymore and by then, you can add your new number.


Please note that account recovery might take days/weeks.

4 replies
Question marked as Best reply

Nov 25, 2021 5:17 AM in response to MelFran97

Great! You can initiate the account recovery instead if there's no apple device where your account is currently signed in.


You can go to iforgot.apple.com. Enter your account and old number. Then, look for the option you don't have access to your device if asked for notification.


After that, look for "Can't use any of these options" text ans just follow, the onscreen steps.


When asked for a code, you will see the option there that you don't use the number anymore and by then, you can add your new number.


Please note that account recovery might take days/weeks.

Nov 25, 2021 7:39 AM in response to MelFran97

To see how to 'Get a verification code and sign in with two-factor authentication', click here --> https://support.apple.com/HT204974

- Use a Trusted Device: Mac, iPhone, iPad, Watch. Code is either generated automatically or manually using Settings on the Trusted Device.

- Text or phone call to a trusted telephone number (any telephone; even landlines).

- Get a code from an Account Recovery Contact --> https://support.apple.com/HT212513

- Instructions at the end about what to do if you cannot get a code and need to use account recovery.


If you lack a way to view a verification code but can still log into your Apple Account, you can add a way to get a code. "You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page." Click here --> https://appleid.apple.com/

From: https://support.apple.com/HT204915


If you have no available trusted devices or numbers, and cannot sign into your account (such as when you have a forgotten password) to add a way to get a verification code, read:

How to use account recovery when you can’t reset your Apple ID password - https://support.apple.com/HT204921

"The fastest and easiest way to reset your password is from an Apple device. Before you start the account recovery waiting period, try to reset your forgotten password on a trusted device. Or borrow a friend or family member’s iPhone, iPad, or iPod touch and use the Find My iPhone app to reset your password. You can even visit an Apple Store and ask to use a device on site."


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."


I forgot my password for my old Apple id

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