Billing
I made a purchase via iTunes and it didn't work. Tried another 4 times and have now been billed 5 x £8.99 on my bank account. Can you please refund the full amount of £44.95
Thank you
iPhone 11, iOS 14
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To "Request a refund for apps or content that you bought from Apple" click on this link --> https://support.apple.com/HT204084
After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:
- Store credit (e.g., Apple ID balance): up to 48 hours
- Mobile phone billing (payment through your phone service carrier): Up to 60 days
- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
From: 'Check the status of a refund for apps or content that you bought from Apple' --> https://support.apple.com/HT210904
If you find that Apple has an issue with refunding that many refund requests you should contact an actual support person and explain the issue. Click on this link --> https://support.apple.com/choose-country-region/ and choose a path that gets assistance from Apple staff.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
