You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello. I ordered the wrong item

Request to cancel order. On the Details of your order page, there is no way to cancel the order yourself.


[Edited by Moderator]

Posted on Nov 26, 2021 9:59 AM

Reply
3 replies

Nov 26, 2021 10:05 AM in response to LT_Peck

This is primarily a user-to-user support forum; other Apple users like you.

See the following from Viewing & Changing Orders - Shopping Help - Apple


Cancel Your Order

If your item is in Processing, you can cancel it online before it ships. Go to your Order Listing

(Opens in a new window)

 page and select an item to see your order details, then select Cancel Item.


Once you’ve submitted your cancellation request, the status message of that item will read Canceled or Pickup Canceled. If you canceled an item that was shipping to a physical address, you will not be billed for your item. If you canceled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancellation request.


If you are unable to cancel your item online, you may be able to return it. To see if your item is eligible for a return, refer to the Returns & Refunds help page or speak with an Apple Specialist at 1‑800‑MY‑APPLE.

Hello. I ordered the wrong item

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.