Logitech HD Pro Webcam C910 doesn't work after update to Monterey

Hi, my Logitech HD Pro Webcam C910 stopped working after update to Monetery, it used to work great on macOS up until today. It's connected to my laptop via USB-C hub. VDCAssistant and UVCAssistant do not support it according to attached logs.


Next I've shared specification and some debug information if it helps.


Camera specs:


Connection Type Corded USB

USB Type High Speed USB 2.0

USB VID_PID VID_046D&PID_0821

UVC Support Yes

Microphone Yes

Microphone Type Stereo

Lens and Sensor Type Glass

Focus Type Auto

Optical Resolution 5MP True

Diagonal Field of View (FOV) 83°

Focal Length 4.3 mm

Image Capture (4:3 SD) 640x480, 1.2 MP, 5.0 MP, 10 MP

Image Capture (16:9 W) 360p, 480p, 720p, 1080p

Video Capture (4:3 SD) 320x240, 640x480, 1600x1200 2MP

Video Capture (16:9 W) 360p, 480p, 720p, 1080p

Frame Rate (max) 30fps @ 640x480

Right Light Right Light 2

Video Effects (VFX) N/A

Buttons N/A

Indicator Lights (LED) Activity/Power

Privacy Shade Yes (Software)

Tripod Mounting Option No

Universal Clip Adjustability (range) 0° to 180° (Adjustable)

Cable Length 5 Feet or 1.5 Meters


Device tree in Monterey:


Hub:


Product ID: 0x9126

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.00

Speed: Up to 480 Mb/s

Location ID: 0x14430000 / 5

Current Available (mA): 500

Current Required (mA): 100

Extra Operating Current (mA): 0


Miscellaneous Device:


Product ID: 0x0821

Vendor ID: 0x046d (Logitech Inc.)

Version: 0.10

Serial Number: 1FAE****

Speed: Up to 480 Mb/s

Location ID: 0x14431000 / 29

Current Available (mA): 500

Current Required (mA): 500

Extra Operating Current (mA): 0


Logs:


default 12:21:58.851643+0200 UVCAssistant UVCExtensionDevice:0x0 [0x7fa4d4f421d0] LocalizedDeviceName USB Camera VID:1133 PID:2081 manufacturerName Unknown UUID 00000000-1443-1000-046D-000008210002

default 12:21:58.851500+0200 VDCAssistant [guid:0x14431000046d0821][regID:0x1000176ac] Assistant bundleID <private> for vid 1133 pid 2081 applecamerasupport (null)

default 12:21:58.851893+0200 UVCAssistant boot args [enableCameraExtension : 0]

default 12:21:58.852932+0200 VDCAssistant [guid:0x14431000046d0821][regID:0x1000176ac] Camera not supported by VDCAssistant

default 12:21:59.055304+0200 LogitechCamera CMIO_DAL_CMIOExtension_Stream.mm:184:-[CMIODALExtensionStream streamHasBeenInvalidated:] did invalidate <stream: ID BB93506B-D646-4730-A89D-02D03ECED7D1>

default 12:21:59.056433+0200 LogitechCamera CMIO_DAL_CMIOExtension_Device.mm:252:-[CMIODALExtensionDevice device:availableStreamsChanged:] <dal-device: 0x600003ab4c80, <device: ID 00000000-1443-1000-046D-000008210002, legacy: 0x14431000046d0821>>, streams (

)

default 12:21:59.056544+0200 LogitechCamera CMIO_DAL_CMIOExtension_Device.mm:124:-[CMIODALExtensionDevice updateStateWithStreamsArrived:streamsRemoved:] removing stream <stream: ID BB93506B-D646-4730-A89D-02D03ECED7D1>

default 12:21:59.060065+0200 LogitechCamera CMIO_DAL_CMIOExtension_Device.mm:252:-[CMIODALExtensionDevice device:availableStreamsChanged:] <dal-device: 0x600003ab4c80, <device: ID 00000000-1443-1000-046D-000008210002, legacy: 0x14431000046d0821>>, streams (

"<stream: ID C417089A-2C1E-4315-8394-465556A79430>"

)

default 12:21:59.063270+0200 LogitechCamera CMIO_DAL_CMIOExtension_Device.mm:153:-[CMIODALExtensionDevice updateStateWithStreamsArrived:streamsRemoved:] adding stream <stream: ID C417089A-2C1E-4315-8394-465556A79430>

default 12:21:59.510802+0200 kernel set CameraAssistantBundleID : com.apple.cmio.uvcassistantextension

default 12:21:59.511957+0200 kernel set CameraAssistantBundleID : com.apple.cmio.uvcassistantextension

default 12:21:59.512439+0200 kernel set CameraAssistantBundleID : com.apple.cmio.uvcassistantextension

default 12:21:59.512454+0200 kernel set CameraAssistantBundleID : com.apple.cmio.uvcassistantextension

default 12:21:59.512825+0200 UVCAssistant UVCExtensionProvider: [0x7fa4d4f040c0] VID 46d PID : 821 AppleCameraSupport No


Any chance it can be fixed?


Thanks!

Posted on Nov 27, 2021 2:48 AM

Reply
3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Logitech HD Pro Webcam C910 doesn't work after update to Monterey

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.