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My phone has been in account recovery since 11/13. I have an email stating that I would receive a message on 11/26 at 8:58 pm with directions to unlock my account and change my password. I never received that text and I am still in the same boat. Has anyone else had this problem?
iPhone 11 Pro Max, iOS 15
Hi srhessak,
Thank you for using the Apple Support Communities. Being able to access your Apple ID is definitely important. We see from your post that you have not received a text message with next steps, and we have a resource that may provide some insight on this.
This link covers How to use account recovery when you can’t reset your Apple ID password. To double-check, did you follow the guidance here after starting the account recovery process?
"After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.
When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID."
You might also want to try the suggestions below to check for updates on the process:
"Check the status of your request
At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID."
We hope this helps. Best wishes.
Hi srhessak,
Thank you for using the Apple Support Communities. Being able to access your Apple ID is definitely important. We see from your post that you have not received a text message with next steps, and we have a resource that may provide some insight on this.
This link covers How to use account recovery when you can’t reset your Apple ID password. To double-check, did you follow the guidance here after starting the account recovery process?
"After you start account recovery
After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.
When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID."
You might also want to try the suggestions below to check for updates on the process:
"Check the status of your request
At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID."
We hope this helps. Best wishes.
Account Recovery text never sent
