i did ordered a macbook pro for the thanksgiving(suppose to get a gift cardwith the pruchase) .Well store convinced that i would receive the gift card through email. Its been a day but i havent received any. What would be the next steps to get that.
Here is the best way to make sure you are given your Gift Card, and I included a plan B just in case:
First thing in the morning, call the store number. It will automatically connect you with support, so tell them you need to be connected directly to the Senior Customer Specialist on duty at the store because you did store pick up and still have not received your EGC (electronic gift card). When the SCS talks with you they should hopefully know why you are calling if the support agent explained the reason for the call. They can assist you quickly if you give them the Web order number from your pick up (should begin with a W on your receipt). They should be able to get you resolved then.
PLAN B: If the support person has a hard time getting an answer from the store (which can happen once the store gets busy) tell them to connect you with someone in Post Sales, who should ALSO have been told the reason you called, and with the same Web order number on your receipt, they will be able to get you set up with the gift card by email. Hopefully this helps you to get your gift card quickly and hassle free!
Here is the best way to make sure you are given your Gift Card, and I included a plan B just in case:
First thing in the morning, call the store number. It will automatically connect you with support, so tell them you need to be connected directly to the Senior Customer Specialist on duty at the store because you did store pick up and still have not received your EGC (electronic gift card). When the SCS talks with you they should hopefully know why you are calling if the support agent explained the reason for the call. They can assist you quickly if you give them the Web order number from your pick up (should begin with a W on your receipt). They should be able to get you resolved then.
PLAN B: If the support person has a hard time getting an answer from the store (which can happen once the store gets busy) tell them to connect you with someone in Post Sales, who should ALSO have been told the reason you called, and with the same Web order number on your receipt, they will be able to get you set up with the gift card by email. Hopefully this helps you to get your gift card quickly and hassle free!
The gift cards for the event are sent to your email once your device ships, so keep watch at apple.com/orderstatus to track your order, and once you see it has shipped out look for it in your email, usually within 24 hours. Also, be sure that any device you purchased is included in the promotion. For example, iPhone SE, iPhone 12, 12 mini and 12 Pro are eligible for gift cards, but the iPhone 13 series are not.
Get in touch with Apple; you can start by doing a chat with the store and/or use the link in the upper right corner of this page to contact Apple support.
I did pickup at the store . And yes it was jncluded in the event . It was macbook pro 13 inch
Havent received the gift card
