New phone software update
I have just purchased a 2nd hand phone from westfields and it has been on this updating screen for over 2 hours when it says only takes 1 hour?
Question marked as
soakimi258 Said:
"New phone software update: I have just purchased a 2nd hand phone from westfields and it has been on this updating screen for over 2 hours when it says only takes 1 hour?"
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Use a Computer Or Return It:
Power off your device, and try updating it using a computer. You might want to just return it, and get it from Apple.
In Depth:
A. Use a Computer and Ethernet:
Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. See my User Tip: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.
Or...
B. Return it - Get it from Apple:
You's return it to the seller, and get an iPhone directly from Apple. Doing so, you can avoid this all together.