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Level 1

12 points

We're having a problem with your payment

I received an email with (We're having a problem with your payment) how can I fix it?

iPhone XS

Posted on Nov 28, 2021 12:32 PM

Top-ranking reply

Community Specialist

Posted on Nov 29, 2021 10:25 AM

Hello cheow193,

We see you're having some billing-related issues, and we'd like to help out there.

This page has details that can help with your payment method being declined: If your payment method is declined in the App Store or iTunes Store

Be sure to also check the bottom section for additional tips as well.

As the page notes, if the problem persists then you may reach out here to Apple Support directly for further help: Get Support

Cheers.

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