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Flashing Folder Icon

Hello,


I know this has been asked a few times but the usual support options are not helping on mine.


My 2011 mac was fine this morning and then I came back to it, and it has a flashing folder icon on the screen with a question mark. The usual support items say try opt + cmd + p + r on start up or then cmd + r for recovery mode or the shift for safe mode. None of these options do anything and it just goes back to the folder icon.


Any help.


Thanks,


Rob

iMac 27″, macOS 10.13

Posted on Nov 29, 2021 1:36 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2021 1:43 AM

Have you tried using Disk Utility> First Aid on your Disk.

Boot to your Recovery HD (restart while pressing and holding down the Command and R keys).

When ready click on Disk Utility click on View in the menubar and select Show All Devices.

In the left hand panel click on the Disk (Apple HDD... or similar) and click on First Aid.

Then highlight on Macintosh HD and click on First Aid.

Run First Aid until you get the green tick for all Disks and Volumes.

Then try restarting normally again.

9 replies
Question marked as Top-ranking reply

Nov 29, 2021 1:43 AM in response to SoracleGroup

Have you tried using Disk Utility> First Aid on your Disk.

Boot to your Recovery HD (restart while pressing and holding down the Command and R keys).

When ready click on Disk Utility click on View in the menubar and select Show All Devices.

In the left hand panel click on the Disk (Apple HDD... or similar) and click on First Aid.

Then highlight on Macintosh HD and click on First Aid.

Run First Aid until you get the green tick for all Disks and Volumes.

Then try restarting normally again.

Nov 29, 2021 3:25 AM in response to SoracleGroup

A bootable USB installer is a very handy thing to have in case of emergencies like this.

Everyone should have one.

To create a bootable USB installer you would download the OS your mac is running

macOS High Sierra for example by following the link here,

How to get old versions of macOS - Apple Support

Once you have downloaded the OS you want to install you can then make a bootable USB installer

by following the instructions here,

How to create a bootable installer for macOS – Apple Support (UK)


When you boot to the USB you can then use Disk Utility to run First Aid,

or Install the OS or Restore from a Time Machine backup.


When you get your mac up and running I suggest you create a bootable installer

so you can be in charge of any reinstallation's rather than rely on Apples Recovery Servers

which can be unreliable and very slow as you are finding out.


Where are you getting your information regards Internet Recovery.


Are you posting your question on a mac?

Nov 29, 2021 3:02 AM in response to SoracleGroup

If you go ahead with reinstalling the OS through Internet Recovery you will lose all your data that is on your Disk.

This should be a last resort only after you have exhausted all other options.


If it is saying about 24hours then your mac must be using WiFi to do the reinstall, this is not a good idea.

If you want to reinstall the OS you really need the mac to be connected to your router via cable.


You haven't answered my two questions in my second post.

If you were able to boot to a USB installer and run Disk Utility> First Aid there

is a slim chance that it may be able to repair the Disk directory and bring back functionality

to your mac.

Prior to this failure was your mac running okay. If it was getting slow or being 'grumpy' then that

may have been an indication that your macs HD was failing.

Nov 29, 2021 3:05 AM in response to Eau Rouge

Hey,


Couple of things. I had read that internet recovery wouldn't remove the data so that is why I was OK with it. Secondly, I have since read that only Macs after 2012 can use internet recovery so could that be why it isn't working?


Yes it is Wifi.


With regards to the other questions, I am not sure what you mean by boot to a USB installer.


It did seem a little slow yesterday I guess but then it is old and the HDD was only replaced earlier this year.


Thanks,


Rob

Nov 29, 2021 3:29 AM in response to Eau Rouge

Yes I think that would be a very good idea. For future reference, do you create a new one every time you update?


In your experience, do you think I should just try and wait it out with this internet recovery now? Always worried it is stuck and I am just wasting time.


I am on a windows computer now but do have another, much newer, macbook somewhere.


Thanks,


Rob

Nov 29, 2021 3:56 AM in response to SoracleGroup

Each time you upgrade your macs OS it is a good idea to create a bootable USB for the new OS.

A 2011 iMac can only upgrade as far as macOS High Sierra.


As you have another MacBook I would follow my instructions to download the OS that your mac was using earlier

create a bootable USB installer as described in the article linked to earlier.

Use that to run First Aid from Disk Utility to see if that can resurrect your mac, maybe too late as you

have started this Internet Recovery nonsense.

My only concern is newer macs running OS's like Big Sur or Monterey no longer allow you to download older OS installers. (Apple being their usual helpful selves). But don't let that stop you from trying

I may be wrong.


I have never had to use Internet Recovery because I make bootable USB installers.

If you still want to go ahead with Internet Recovery then I would stop it now

connect you mac to your router via ethernet cable and try again, the length of time

should be greatly reduced.

If WiFi is the only option then have your iMac as close to the router as possible

and if at all possible try not to use any other devices that share the same internet connection.

If you can't do that then try and limit the use of other devices to light duties.

No big downloads or streaming movies or TV.


Flashing Folder Icon

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