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I would like to reset my balance 0 so I can change my region

iPhone XS Max, iOS 15

Posted on Nov 29, 2021 11:52 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 30, 2021 6:09 AM

Here are two ways you can remove all your Apple ID (Apple Account) balance.

1) Spend it:

If your store credit is less than the cost of a single item on the iTunes Store, App Store, or iBooks Store, and you still have a valid payment method for that country, you can add the payment method to your account [ how to add a card --> https://support.apple.com/HT201266 ]. When you buy an item it will use the remaining store credit and the rest will be charged to the payment method. Buy something like a music track which you can download and also keep a backup copy. Anything purchased may not be available for re-download once you change countries but as long as you have your own copy you will always have it.

This solution used to be part of Apple's official documentation but has been removed even though it is still a perfectly feasible option. It results in you getting to spend your balance and keeping it in the form of a purchase instead of donating it to Apple.


2) Have Apple keep it

"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support." Apple will remove the balance and keep it.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product such as billing. If you do not see your country, see if there is an "other" listing for that region. If you don't see an option that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

Or call Apple Support --> https://support.apple.com/HT201232


References:

Click on this link to read full information about requirements for changing store country:

Change your Apple ID country or region --> https://support.apple.com/HT201389


By the way, Apple won't refund the money to you. They will keep it. You won't get anything in return.

2 replies
Question marked as Top-ranking reply

Nov 30, 2021 6:09 AM in response to Chacus

Here are two ways you can remove all your Apple ID (Apple Account) balance.

1) Spend it:

If your store credit is less than the cost of a single item on the iTunes Store, App Store, or iBooks Store, and you still have a valid payment method for that country, you can add the payment method to your account [ how to add a card --> https://support.apple.com/HT201266 ]. When you buy an item it will use the remaining store credit and the rest will be charged to the payment method. Buy something like a music track which you can download and also keep a backup copy. Anything purchased may not be available for re-download once you change countries but as long as you have your own copy you will always have it.

This solution used to be part of Apple's official documentation but has been removed even though it is still a perfectly feasible option. It results in you getting to spend your balance and keeping it in the form of a purchase instead of donating it to Apple.


2) Have Apple keep it

"If you still can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support." Apple will remove the balance and keep it.

Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product such as billing. If you do not see your country, see if there is an "other" listing for that region. If you don't see an option that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

Or call Apple Support --> https://support.apple.com/HT201232


References:

Click on this link to read full information about requirements for changing store country:

Change your Apple ID country or region --> https://support.apple.com/HT201389


By the way, Apple won't refund the money to you. They will keep it. You won't get anything in return.

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