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Camera only works in x2

Hello, I would like to have some clearance about an issue I have been having!

After i dropped my phone from a child height, My camera only works in x2 and my flashlight option does not turn on flashlight however when capturing photos with camera x2 while the flash in on, the flashlight does work.

iPhone XS Max, iOS 15

Posted on Nov 30, 2021 3:09 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 1, 2021 10:59 AM

Hello NoelMerheb,


Thank you for posting in the Apple Support Communities. We understand that your iPhone camera doesn't work right, and we're here for you.


There might be physical damage to the camera, but we recommend following these steps first since they might help:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working


If the issue continues, however, we recommend getting the device into the hands of a service center for an inspection. We strongly recommend booking an appointment since walk-ins might not be accepted, and you might be able to find locations and book an appointment online here: 

Find Locations


If you're in a supported region, you might also be able to view and book appointments using the Apple Support app:

App Store Preview


Before heading in, here's how to prepare for your visit:

Get your iPhone, iPad, or iPod touch ready for service


We hope this information is useful. Kind regards.

1 reply
Question marked as Top-ranking reply

Dec 1, 2021 10:59 AM in response to NoelMerheb

Hello NoelMerheb,


Thank you for posting in the Apple Support Communities. We understand that your iPhone camera doesn't work right, and we're here for you.


There might be physical damage to the camera, but we recommend following these steps first since they might help:

If the camera or flash on your iPhone, iPad, or iPod touch isn't working


If the issue continues, however, we recommend getting the device into the hands of a service center for an inspection. We strongly recommend booking an appointment since walk-ins might not be accepted, and you might be able to find locations and book an appointment online here: 

Find Locations


If you're in a supported region, you might also be able to view and book appointments using the Apple Support app:

App Store Preview


Before heading in, here's how to prepare for your visit:

Get your iPhone, iPad, or iPod touch ready for service


We hope this information is useful. Kind regards.

Camera only works in x2

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