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Level 1

4 points

Frozen screen while erasing

Can someone help me . I am trying to erase my son iPhone XS Max but it’s stuck at 90% for almost two hours and I tried the force shutdown thing too and no help? What should I do now? Help please

Posted on Nov 30, 2021 6:30 PM

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Raicya

Level 10

208,208 points

Posted on Dec 1, 2021 2:30 AM

See this Apple article: If your iPhone won't turn on or is frozen

https://support.apple.com/en-us/HT201412

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Frozen screen while erasing

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