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iPhone 12 will not turn off or open apps

My iphone is somehow locked up...I cannot open any apps, I cannot turn the phone off. I have tried the Right side button with each of the volume buttons, nothing happens and I cannot open settings to do it that way. I have asked Siri to open settings and it cannot be done. There appears to be a black screen that is open in the background that I can't swipe up and close....I think it is my camera app but nothing is opening.


Posted on Dec 2, 2021 6:45 AM

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Dec 3, 2021 8:12 AM in response to Connells5

Hello Connells5,


It sounds like your iPhone 12 is unresponsive. We will be happy to assist you.


You stated that you have tried a restart of the device, to confirm, have you followed these steps completely? If your iPhone won't turn on or is frozen


If you have, then we recommend following the link at the bottom of that article for further assistance.


Cheers!

iPhone 12 will not turn off or open apps

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