My question is if someone steals your trusted iPhone with Facial recognition and enters your password too many times so it locks down your account. Even though I know my password why can’t I get in to my iCloud account ?

My question is if someone steals your trusted iPhone with Facial recognition and enters your password too many times so it locks down your account. Even though I know my password why can’t I get in to my iCloud account ?

iPhone 12 mini

Posted on Dec 2, 2021 10:49 AM

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Question marked as Top-ranking reply

Posted on Dec 2, 2021 10:53 AM

Read the support article "If your Apple ID is locked or disabled"; it has solutions for two frequently encountered reasons for an account to be disabled/locked. Click here --> https://support.apple.com/HT204106


It may just think you are the same person trying to find a different way to get in. Changing your password requires extra levels of security.

3 replies
Question marked as Top-ranking reply

Dec 2, 2021 10:53 AM in response to Lockedoutandstuck

Read the support article "If your Apple ID is locked or disabled"; it has solutions for two frequently encountered reasons for an account to be disabled/locked. Click here --> https://support.apple.com/HT204106


It may just think you are the same person trying to find a different way to get in. Changing your password requires extra levels of security.

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My question is if someone steals your trusted iPhone with Facial recognition and enters your password too many times so it locks down your account. Even though I know my password why can’t I get in to my iCloud account ?

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